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What kind of property do you have? *	Single-Family, Single-Family + Additional Dwelling Unit, Multi-Family or Commercial
	For multi‐family homes or commercial accounts, complete the form below to begin the process of establishing a utility account. A customer service representative will contact you within 5 business days to complete the process. For urgent matters, please contact us at 408-730‐7400. Our hours of operations are from 8 a.m. – 5 p.m., Monday – Friday. Invalid data!
	The City assesses water at multi‐family rates and sewer for the existing house (1 unit) and the additional dwelling unit (ADU) (1 unit) at the multi‐family rate per unit. The City requires a minimum garbage service level of 43‐gallon cart if separate service is not established for each unit. Invalid data!
Are you a new customer? *	New Customer Existing/Previous Customer New Customer or Existing/Previous Customer
What was your Utility Account number? (Optional)	Max 20 digits
Your First Name *	Please enter your first name
Middle Name	Please enter your middle name
Your Last Name *	Please enter your last name
Desired Start Date *	Start date must be at least 5 business day from today
Service Location - Address Line 1 *	Please enter service address
Service Location - Address Line 2 (Apt., Unit, Bldg)	Please enter address line 2
Service Location - Address Zip Code *	Please enter Zip Code
Phone Type: *	Please choose Home, Mobile or Other
Phone Number *	Expected format 999-999-9999 or 9999999999
	Two types of identifications are needed to establish a Utility account. Kindly select the type of indetification (ID) that you have below, along with providing the ID number. Invalid data!
Fed TaxID or Last 4 of SSN *	Please choose Fed TaxID or Last 4 of SSN
ID Number *	ID Number
Form of Identification *	Driver's License, State ID or Passport
ID Number *	ID number
Issuing State *	Please enter Issuing State
Issuing Country *	Please enter Issuing Country
Date of Birth *	Date of birth
Billing Address Same as Service Address *	Yes Invalid data!
Billing - Address Line 1 *	Please enter billing address
Billing - Address Line 2	Please enter billing address
Billing - Address City *	Please enter billing city
Billing - Address State *	Please enter billing state
Billing - Address Zip Code *	Please enter billing zip code
Email Address:	Expected format name@mail.com up-to 128 characters email
Secondary Contact's First Name	Invalid data!
Secondary Contact's Middle Name	Invalid data!
Secondary Contact's Last Name	Invalid data!
Secondary Phone Type:	Please choose Home, Mobile or Other
Secondary Phone Number	Expected format 999-999-9999 or 9999999999
Secondary Contact can make changes to my utility account *	Yes No Please choose Yes or No
Secondary Contact’s Date of Birth *	Date of birth
	Required
	Required
Please select your cart size *	Required
Please select your cart size	Invalid data!
Please click the link for more information	https://www.sunnyvale.ca.gov/homes-streets-and-property/utility-billing/utility-rates Invalid data!
Would you need a second cart? *	Yes No Please choose Yes or No
	A customer service representative will call with details on the different levels of service. Invalid data!
Terms and Conditions	Allow 5 business days for our customer service representatives to review and process your application. Single‐Family Residents – Should staff have any questions about your application, they will call the number you have provided on the form for further clarification before starting your utility services; otherwise, services will commence on the start date requested. If there are questions and we are unable to reach you, your utility services will start at the requested date. However, the service level for garbage and recycling will default to the service level of the previous occupant. In this situation, adjustments to the service level can be made by contacting us at 408-730‐7400. Single‐Family + ADU/Multi‐Family/Commercial – For these categories of accounts, you will need to speak with a customer service representative to finalize your account details. A City staff member will contact you within 5 business days. If you have not heard from us by the 5th business day, it would be because we were unable to reach you. In this situation, call us at 408-730‐7400. Utilities Division business hours are Monday – Friday, from 8 a.m. – 5 p.m., except for holidays. By submitting this form, I agree that I have reviewed for accuracy the phone number(s) and email(s) I have provided on the form as I understand this is how the City of Sunnyvale will be able to contact me, if needed, to start my utility services in a timely manner. I agree and understand that the above terms and conditions are not all inclusive, as each customer’s unique situation may need to be addressed on a case‐by‐case basis; however, should I have questions or concerns, I will call the City of Sunnyvale Utilities Division at 408-730‐7400 for assistance. Invalid data!
*	I agree Please accept Terms and Conditions
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What kind of property do you have? *

Single-Family, Single-Family + Additional Dwelling Unit, Multi-Family or Commercial

For multi‐family homes or commercial accounts, complete the form below to begin the process of establishing a utility account. A customer service representative will contact you within 5 business days to complete the process.

For urgent matters, please contact us at 408-730‐7400. Our hours of operations are from 8 a.m. – 5 p.m., Monday – Friday.

Invalid data!

The City assesses water at multi‐family rates and sewer for the existing house (1 unit) and the additional dwelling unit (ADU) (1 unit) at the multi‐family rate per unit. The City requires a minimum garbage service level of 43‐gallon cart if separate service is not established for each unit.

Invalid data!

Are you a new customer? *

New Customer Existing/Previous Customer

New Customer or Existing/Previous Customer

What was your Utility Account number? (Optional)

Max 20 digits

Your First Name *

Please enter your first name

Middle Name

Please enter your middle name

Your Last Name *

Please enter your last name

Desired Start Date *

Start date must be at least 5 business day from today

Service Location - Address Line 1 *

Please enter service address

Service Location - Address Line 2 (Apt., Unit, Bldg)

Please enter address line 2

Service Location - Address Zip Code *

Please enter Zip Code

Phone Type: *

Please choose Home, Mobile or Other

Phone Number *

Expected format 999-999-9999 or 9999999999

Two types of identifications are needed to establish a Utility account. Kindly select the type of indetification (ID) that you have below, along with providing the ID number.

Invalid data!

Fed TaxID or Last 4 of SSN *

Please choose Fed TaxID or Last 4 of SSN

ID Number *

ID Number

Form of Identification *

Driver's License, State ID or Passport

ID Number *

ID number

Issuing State *

Please enter Issuing State

Issuing Country *

Please enter Issuing Country

Date of Birth *

Date of birth

Billing Address Same as Service Address *

Yes

Invalid data!

Billing - Address Line 1 *

Please enter billing address

Billing - Address Line 2

Please enter billing address

Billing - Address City *

Please enter billing city

Billing - Address State *

Please enter billing state

Billing - Address Zip Code *

Please enter billing zip code

Email Address:

Expected format name@mail.com up-to 128 characters email

Secondary Contact's First Name

Invalid data!

Secondary Contact's Middle Name

Invalid data!

Secondary Contact's Last Name

Invalid data!

Secondary Phone Type:

Please choose Home, Mobile or Other

Secondary Phone Number

Expected format 999-999-9999 or 9999999999

Secondary Contact can make changes to my utility account *

Yes No

Please choose Yes or No

Secondary Contact’s Date of Birth *

Date of birth

Required

Please select your cart size *

Required

Please select your cart size

Invalid data!

Please click the link for more information

https://www.sunnyvale.ca.gov/homes-streets-and-property/utility-billing/utility-rates

Invalid data!

Would you need a second cart? *

Yes No

Please choose Yes or No

A customer service representative will call with details on the different levels of service.

Invalid data!

Terms and Conditions

Allow 5 business days for our customer service representatives to review and process your application.

Single‐Family Residents – Should staff have any questions about your application, they will call the number you have provided on the form for further clarification before starting your utility services; otherwise, services will commence on the start date requested. If there are questions and we are unable to reach you, your utility services will start at the requested date. However, the service level for garbage and recycling will default to the service level of the previous occupant. In this situation, adjustments to the service level can be made by contacting us at 408-730‐7400.

Single‐Family + ADU/Multi‐Family/Commercial – For these categories of accounts, you will need to speak with a customer service representative to finalize your account details. A City staff member will contact you within 5 business days. If you have not heard from us by the 5th business day, it would be because we were unable to reach you. In this situation, call us at 408-730‐7400.

Utilities Division business hours are Monday – Friday, from 8 a.m. – 5 p.m., except for holidays.

By submitting this form, I agree that I have reviewed for accuracy the phone number(s) and email(s) I have provided on the form as I understand this is how the City of Sunnyvale will be able to contact me, if needed, to start my utility services in a timely manner.

I agree and understand that the above terms and conditions are not all inclusive, as each customer’s unique situation may need to be addressed on a case‐by‐case basis; however, should I have questions or concerns, I will call the City of Sunnyvale Utilities Division at 408-730‐7400 for assistance.

Invalid data!

*

I agree

Please accept Terms and Conditions